FAQ

Q: Does the user need to log in to our website before binding?

A: Yes. Binding associates "your system's user" with "Palm user", so the user must first log in to your website so your backend knows who to bind to.

Q: Can a user bind multiple times?

A: A single user can only have one active binding under the same app. Repeated binding will update to the latest relationship.

Q: Can the binding be unlinked?

A: Yes. Users can unlink in the PalmxApp under "Authorized Applications."

Q: What do I get after binding?

A: You will receive the user's open_id (32-character unique identifier) and access_token. You can later use the open_id to send verification requests to that user (e.g., confirm payments, verify identity).

Q: Will the customer's CSP block the iframe?

A: Customers need to allow frame-src https://open.palmoa.youtu.qq.com in their CSP policy.

Q: Is mobile supported?

A: Yes, it's compatible. However, mobile users cannot "scan their own phone." Deep link solutions within the app are recommended for mobile.